Wallet help

Exodus Wallet FAQ

Find clear answers about downloads, wallet recovery, transfers, swaps, Web3 connections, hardware wallets, fees, and self-custody basics.

Topics

Browse wallet questions by topic

Download & installation
How do I download Exodus Wallet?

Use the download section to choose the version that matches your device: desktop, mobile, or browser extension. Before installing, check the app name, device system, file source, and version details.

Which devices and systems does Exodus support?

Exodus supports desktop, mobile, and browser environments, including Windows, macOS, Linux, iPhone, Android, Chrome, and Brave. Feature availability can vary by platform and asset.

Should I create a new wallet or restore an existing wallet?

Create a new wallet if you are starting fresh. Restore an existing wallet only when you already have the correct recovery phrase. Never enter a recovery phrase on an unfamiliar website or form.

Recovery phrase & wallet restore
What is a recovery phrase in Exodus Wallet?

A recovery phrase is the backup that can restore access to a self-custody wallet. It should be stored offline, kept private, and never shared with support agents, websites, social accounts, or browser popups.

What should I do if I lose my recovery phrase?

If the recovery phrase is lost, wallet recovery may not be possible. Exodus does not hold your private keys, so keeping an offline backup is an essential part of self-custody.

Can I use the same wallet on mobile and desktop?

Yes, you can restore the same wallet on another supported device with the recovery phrase. Use a trusted device and confirm that you are using the correct Exodus application before restoring.

Transfers, swaps & fees
Why has my crypto transfer not arrived yet?

Transfer timing depends on the network, confirmation status, congestion, fees, and the receiving address. Check the transaction ID, network, destination address, and required confirmations before assuming a transfer failed.

Can I swap crypto inside Exodus Wallet?

Exodus includes swap functionality for supported assets and regions. Before confirming a swap, review the asset names, network, rate, provider, fees, and expected receiving amount.

Why do network fees change?

Network fees are set by blockchain activity and can rise when a network is congested. Always review the fee, network, and final transaction details before sending or swapping assets.

Web3 & browser extension
What is Exodus Web3 Wallet used for?

Exodus Web3 Wallet is used in supported browser environments to connect with DApps, review wallet permissions, sign transactions, and manage on-chain interactions.

Which browsers does Exodus Web3 Wallet support?

The browser extension is associated with Chrome and Brave workflows. Check the extension name, publisher, permissions, and browser environment before connecting a wallet.

How should I review a DApp connection request?

Before approving a connection or signature, check the website domain, requested permissions, network, token approvals, contract details, and transaction cost. Unknown approvals should be treated carefully.

Ledger, Trezor & wallet security
Can Ledger or Trezor work with Exodus?

Exodus supports hardware wallet workflows with Ledger and Trezor in supported environments. Availability depends on the device model, platform, firmware, and wallet version.

Why use a hardware wallet with Exodus?

A hardware wallet can add device-level confirmation for sensitive actions. It is useful for long-term holdings, larger balances, and workflows where signing details should be reviewed on a separate device.

Does a hardware wallet replace my recovery phrase backup?

No. Hardware wallet users still need to protect the relevant recovery phrase or device backup. Losing both the device and backup can make wallet recovery impossible.

Assets, staking & account safety
Which crypto assets are supported by Exodus?

Exodus supports a broad list of crypto assets across multiple networks. Check the supported assets list for network availability and feature status such as mobile, desktop, Web3, buy/sell, swap, or staking.

Can I buy, sell, or stake assets in Exodus?

Some assets may support buying, selling, swapping, or staking through supported services. Availability can depend on location, provider rules, asset type, and network conditions.

How can I keep my Exodus Wallet safer?

Use trusted devices, keep software updated, store the recovery phrase offline, verify addresses and networks, avoid unknown links, and review every swap, transfer, DApp approval, and signature request.

Next steps

Need the right Exodus version?

Choose the desktop, mobile, or browser version that matches your device, then review recovery phrase and transaction safety basics before using a wallet.